MovieQ Privacy Policy

MovieQ's Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by MovieQ anytime you interact with MovieQ, such as when you visit our website, when you purchase or rent our products, or when you contact our Customer Service Staff. Please take a moment to review the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is very important to MovieQ, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you do not want MovieQ to keep you up to date with MovieQ news and the latest information on products and services click [LINK] and update your personal contact information and preferences.

What information we collect and how we use it

You can browse our website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

We may collect and store the following personal information:

  • email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
  • transactional information based on your activities on the sites (such as reservations and content you generate or that relates to your account);
  • shipping, billing and other information you provide to purchase or ship an item;
  • correspondence through our sites, and correspondence sent to us;
  • other information from your interaction with our website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us receipt or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);
  • We also collect information for market research purposes, such as your occupation and where you use your computer, to gain a better understanding of our customers and thus provide a higher quality of service; and
  • other supplemental information from third parties (for example, if you incur a debt to MovieQ, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

Your MovieQ Cash Card and related information

MovieQ Stores, allow you to create a "MovieQ Cash Card Account" based on your personal information as an alternative payment method to a credit or debit card. This convenient service saves you time and allows for easier use of our stores or to make online reservations. Here's how it works: You create a personal profile - providing your name, address, state issued drivers license or I.D card, email address, date of birth, and in some cases your credit or qualifying debit card number - and choose a P.I.N. for security. The system saves your information and issues you a personal MovieQ Cash Card. You add monetary deposit amounts to the Cash Card Account at the Cash Card Station in the Stores. The next time you reserve online or rent or buy from a MovieQ Store, all you need to do is insert your card into the reader or enter your MovieQ Cash Card Account number and P.I.N. the system looks up the information it needs to assist you. In addition, if you wish to update the information associated with your MovieQ Cash Card Account, you may do so at [LINK].

When we disclose your information

MovieQ takes your privacy very seriously. MovieQ does not sell or rent your contact information to other marketers.

Within MovieQ / Point.360

To help us provide superior service, your personal information may be shared with legal entities within Point.360, who will take steps to safeguard it in accordance with MovieQ's Privacy Policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for MovieQ to make certain personal information about you available to companies that MovieQ has a strategic relationship with or that perform work for MovieQ to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with MovieQ's policies, except if we inform you otherwise at the time of collection.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

  • MovieQ works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • MovieQ reveals only the last four digits of your credit card numbers or your MovieQ Cash Card when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.

Use of MovieQ by Children

MovieQ recognizes that many of our customers purchase or rent our products for family use, including use by minors. We do not knowingly collect personal information from children under 13, but because some information is collected electronically, it can appear to be the personal information of the MovieQ Cash Card Account holder, and will be treated as such by this Privacy Policy. If a child under 13 submits personal information to MovieQ and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. MovieQ's Terms and Conditions contains additional information regarding eligibility for and opening of a MovieQ Cash Card Account and the use of MovieQ Cash Cards by minors.


As is standard practice on many websites, MovieQ's website uses "cookies" and similar technologies to help us understand which parts of our website are the most popular, where our visitors are going, and how much time they spend there.

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features and storage of items you have indicated an intent to reserve between visits.
  • The Help portion of the toolbar on many browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to make reservations online or obtain products and services that require you to Sign in.

Our commitment to your privacy

As we said, MovieQ takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to MovieQ employees and strictly enforce privacy safeguards within the company.

MovieQ's website has links to the sites of other companies. MovieQ is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about MovieQ's Privacy Policy or data processing, please contact us at 866-300-9889.

If you do not want MovieQ to keep you up to date with MovieQ news, software updates and the latest information on products and services click [LINK] and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

MovieQ may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Last updated March 25, 2010